Chris Nicholas Terms & Conditions

and General Information.


 

The Contract.

The terms and conditions set forth on this page and the written booking confirmation issued through Chris Nicholas forms a contract between the client (the person named on the invoice) and Chris Nicholas (professional Santa Claus actor). When a client makes a booking, it is understood that they have read and agreed to the terms and conditions set out herein.

 

The person booking Chris Nicholas and, if applicable, our additional third-party reindeer hire service must be over 18 years of age.

An engagement only becomes confirmed by us in writing after the booking fee or deposit has been paid in full. Please see 'Fee and Payment' below for more details.

Enquiries and Booking.

Assuming Chris Nicholas and, if applicable, our third-party reindeer hire service is available for the date and time requested. Details of the appearance, service provided, and a tailored price quote will be sent following an enquiry. This quote is not a confirmation of booking, and the date will not be held for you.  Bookings must be confirmed by us in writing (usually sent as an official booking confirmation), and the deposit or full fee (whichever is applicable) paid in full before a booking is confirmed.

Priority is always given to clients who have confirmed bookings (complete with the deposit paid) over provisional bookings, enquiries, or temporary date and time holds.

The initial contact is usually dealt with by one of Chris Nicholas' team, such as his secretary or assistant, who will be pleased to answer any questions you may have and facilitate the actual booking process if you wish to proceed with a booking. Once a booking is secured, Chris Nicholas himself is happy to speak directly with clients to discuss specific details and client requirements relating to the engagement.

We reserve the right to decline specific booking requests for reasons such as suitability, logistics, operational considerations, well-being, etc.

Our Provision.

Chris Nicholas is a sole individual Santa Claus entertainer. We are not a Santa Claus agency, and we do not supply any other Santa Claus entertainers. The Santa Claus seen on this website is solely Chris Nicholas and will be the actual Santa that attends your event.

 

Chris Nicholas is engaged as a high-quality professional Santa Claus entertainer in full luxury costume for all bookings.

 

Chris Nicholas can also provide an additional live reindeer hire service at extra cost. The specific details of what will be provided for the reindeer hire service will be sent following an enquiry and is subject to terms and conditions herein (in particular, see reindeer section below).

 

Bookings for Chris Nicholas do not automatically include reindeer, as this is booked additionally through our third-party supplier. Should you wish to book our reindeer service to compliment your Santa Chris Nicholas appearance, this must be specifically requested in writing.

Unless previously stated in writing, we do not provide grottos, other performers, "elf" assistants, stage scenery, stage equipment (such as lighting and sound equipment), security personnel, photographers, sleigh (except when booking our reindeer hire service), Christmas trees and decorations or any other similar props, backdrop scenery or equipment for bookings.

Street Marketing and Street Appearances.

Chris Nicholas will not undertake any appearances in the context as a "street performer", nor will he act as a street tout for companies and does not offer services for street marketing, including during all engagements.

Fee and Payment.

The following applies for both Santa Chris Nicholas and our reindeer hire service:

As Santa Chris Nicholas and our third-party reindeer hire service is a seasonal business and all November and December dates are very limited, a deposit or, in some instances, the full fee (subject to the type of booking), must be paid in full at least ninety days before the date of booking in order to secure your booking.

 

We require the full fee upfront if a booking is not local to us and/or the booking is for a particularly popular date and/or falls within less than ninety days of the engagement. Payments received from clients will be held in trust in our client account (which is a UK Barclays business bank account) until the completion of the engagement.

All payments are non-refundable except in the unlikely event that Chris Nicholas is unable to fulfil the contract for whatever reason, such as being unwell.

 

Clients who choose to make a booking will be asked for their contact and event details (usually through our online booking form). After we have received this information, a provisional booking confirmation email will be sent. This email will contain a unique URL link to view the booking and make payment on our secure payment system via our website.

If the full fee or deposit (whichever is applicable) is not received within 48 hours from the time the provisional booking confirmation is issued, the date and time booked will not be held and may be given to someone else. Clients will be contacted using the contact details they have supplied to provide an opportunity to make payment before losing an unconfirmed booking.

If a booking is made less than ninety days before the date of the engagement(s), the full fee is required immediately in order to confirm your booking. Bookings made within ninety days will not be confirmed until full payment is received.

Any remaining balance due after the engagement must be paid in full within ten working days. 

Unless agreed otherwise, payments can be made directly through our website on a secure payment system. Details for the booking and subsequent payment can be accessed from the unique URL shown in the provisional confirmation (usually sent as an email).

 

In some circumstances, payments may be made directly to our UK bank account which will be detailed on the client invoice.

Overtime Costs and Scheduling.

Shortly after a booking has been made, a client will be issued with an official booking confirmation which will state the pre-agreed start time, duration and finish time of Chris Nicholas' appearance and if applicable, our third-party reindeer hire service at the event.

 

If at a later point, including during the actual engagement, additional time is required for any of our services, or for reasons such as the event overrunning or a scheduling issue, overtime will be charged at £195 per additional hour for Chris Nicholas and, separately, £220 for reindeer hire on a pro-rata basis to the nearest minute.

Granting a request for additional time from Santa Chris Nicholas and/or our third-party reindeer hire service will be subject to availability and animal welfare and license (if applicable). Therefore additional time, beyond that which is stated on the booking confirmation cannot be guaranteed.

It is the responsibility of the client to ensure that an event runs on time and all scheduled activities involving Santa Chris Nicholas and/or our third-party reindeer hire service fit within the agreed-upon booking time.

While Santa Chris Nicholas will try to accommodate unforeseen circumstances such as increased crowd attendance, he will not alter the delivery of his performance in a way that might jeopardise his hallmark of quality. Santa Chris Nicholas takes pride in providing an exceptional quality Santa experience.

Bookings Outside of the UK Mainland.

Quotes for booking requests outside of the UK mainland will include, where applicable, all travel, accommodation and any associated costs (such as baggage) and will be booked by the office of Santa Chris Nicholas unless agreed otherwise. A provisional quote will be issued upon enquiry, and a confirmed quote will be issued at the time of booking, as flight and accommodation costs are subject to fluctuation.

VIP, Celebrity, High Profile and High-Security Clients.

Many of Santa Chris Nicholas' engagements are for celebrity, high profile, and high-security clients. The privacy of all clients, their families, and their guests are taken very seriously. No details relating to any clients are disclosed to any third party. Security measures are taken to guard all information, particularly relating to high profile clients.


When required, Santa Chris Nicholas may consent to additional security checks and interviews prior to his performance and before meeting the client.

Chris Nicholas' Stage Shows.

If Chris Nicholas is booked to perform in a professional show capacity at a venue such as a theatre, arena, ballroom, shopping centre, open-air stage or any other venue specifically intended for large scale public performance, the staging, sound equipment, lighting equipment, stage and production staff (including sound and light technicians) are the sole responsibility of the client.

The sound and lighting engineers and all other stage production staff must be of a qualified professional calibre and a sufficient rehearsal with Chris Nicholas must take place before the general public is present.

Unless agreed in writing beforehand, Chris Nicholas does not supply any staging, sound equipment, lighting equipment, stage scenery, sound and lighting technicians, nor stage and production staff for any bookings.

Public Appearances.

For appearances at all public venues (such as shopping centres, theme parks, hotels etc.), it is the client's sole responsibility to provide any supporting staff relating to Chris Nicholas' appearance. In all public venues, security personnel must be present at all times when Chris Nicholas is interacting with the public for the purposes of safety and operational considerations. 

 

It is the sole responsibility of the client to appropriately market and promote the event for which our services have been booked. Santa Chris Nicholas and our third-party suppliers are not responsible for drawing or creating an audience or promoting the client’s event. It is the client's responsibility to create and provide the necessary audience for the event booked.

Outdoor Appearances.

Owing to the expensive nature of Chris Nicholas costumes and makeup, Chris Nicholas cannot work outdoors in the event of adverse weather conditions. If a client is wanting Chris Nicholas to appear outdoors at their engagement, it is the client's sole responsibility to relocate him to a suitable indoor alternative location in the event of windy or inclement weather.

Reindeer.

Chris Nicholas works with a third-party business that supplies LIVE reindeer to hire; thus, we are able to offer clients a combined discounted package of "Santa Chris Nicholas with real reindeer" for your event.


When booking reindeer to complement your hire of Santa Chris Nicholas, please note that Chris Nicholas acts only in the capacity of 'broker' for your booking with a third party supplier. 
 

Specified details of the additional reindeer hire service we provide will be sent to a client on an enquiry. When you are specifically booking reindeer with Santa Chris Nicholas, all enquiries relating to bookings only will be handled by the office of Chris Nicholas.


When you place any booking for LIVE reindeer via Chris Nicholas, it is understood and agreed to that Chris Nicholas (both as a company and as an individual) accepts no responsibility for the service provided by our reindeer supplier or their reindeer outside of the booking process as the reindeer supplier is an independent company from Chris Nicholas.


Reindeer well-being.


All reindeer are subject to availability.


Where a booking is taken with two reindeer and one is unwell on the day, or adverse circumstances prevail, our reindeer supplier will endeavour to replace it with another reindeer or sleigh and honour the price originally quoted.


Our reindeer supplier and Chris Nicholas expect all clients to have consideration for all of our animals. If in our reasonable opinion or in the reasonable opinion of any another person in authority, if you or any member of your party behaves in such a way as to cause, or be likely to cause danger, upset or distress our reindeer, our reindeer supplier is entitled, without prior notice, to terminate the booking with immediate effect. No refunds will be made, nor will our reindeer pay any expenses or costs incurred as a result of the termination.

Our reindeer attendance at your event is governed by trading standards and Defra restrictions imposed at any time for disease containment – we have no control over these and cannot be held liable should they impose animal movement restrictions for disease spread prevention on this date.


The reindeer may require a break for 15 minutes to rest after two hours – this is part of the animal welfare regulation.


Parking, access and space provided for the reindeer appearance.


Suitable parking is a mandatory requirement for all bookings for our reindeer hire service.


We may not be able to supply reindeer at your event if the parking space, access and the area allocated for our animal pen and related equipment are not sufficient.


The parking must be able to accommodate our animal transportation vehicles alongside an additional area big enough for our pen, sleigh and related equipment. A detailed specification of this will be sent to a client on enquiry. The parking location must be within close proximity to the same area where the reindeer will be placed for their appearance.


The space provided for the reindeer hire service must be on land owned by the client or is owned by the venue of the event and/or the client must have full permission and access to this space for the reindeer service provided by Chris Nicholas and affiliated partners.


Transportation of reindeer.


As the reindeer will travel to your venue separately to Santa Chris Nicholas, please note that in case of breakdown, traffic problems and road closures etc., our reindeer supplier will endeavour to get the reindeer to your booking as fast as possible. The reindeer supplier has full roadside, and a particular breakdown relay covers independently for lorries and trailers. If our reindeer supplier can not make the booking, then a refund will be given in relation to the costs of the reindeer portion of the booking, or you will have the option to book a different day with the reindeer supplier. If the reindeer supplier is late, they will make the time up by staying longer.

 

Our reindeer supplier always leave early, ahead of time to get to a booking; long journeys are made the day before to venues, and the reindeer supplier accommodates the animals on a farm. However, please advise of any major roadworks, etc., near the venue prior to departure so that extra time is allowed.


There are Rules & Regulations about how many hours an animal can be on the road, and our reindeer supplier obeys all the Rules & Regulations in this regard.

Costumes.

All of the Santa Claus costumes of Chris Nicholas are professional, custom made and consistent with the same quality of costumes used in major movies. Unless agreed beforehand in writing, Chris Nicholas may wear any one of his Santa Claus costumes to any engagement as he sees fit. The costume worn at the engagement is often based on factors such as weather and potential heat exhaustion related to the venue's room temperature.

 

Gifts.

Chris Nicholas does not supply gifts/presents for any booking. All gifts that clients may wish for Chris Nicholas to hand out at their event must be provided by the client.

Breaks.

For appearances that are longer than one hour, Chris Nicholas must have regular breaks for the purposes of hydration, cooling down, makeup and costume adjustments etc.

Smoking.

Chris Nicholas must work in a completely smoke-free environment. This includes private residential homes. Any area where Chris Nicholas is situated to perform must be completely smoke-free before and during his appearance. 

Cancellation and Period Of Notice.

Notification of cancellation by the client must be made at the earliest opportunity. The cancellation of engagements made by the client is non-refundable. However, we may consider a refund or partial refund if the cancellation has been made more than ninety days before the engagement date. We will also review all other circumstances, but the decision on any refund is solely at our discretion and will be done on a case by
case basis.

 

In the unlikely event that Chris Nicholas and/or our third-party reindeer hire service is unable to
fulfil the contract for reasons such as being unwell, the fee or deposit (whichever is applicable) will be fully refunded to the client within ten working days.

Either party may terminate the booking by giving written notice to arrive with the other party no later than ninety days prior to the date of the commencement of the engagement. Such notification must be sent to the other party in writing by either email or post.

Covid Cancellation Policy.

If Chris Nicholas and/or our third-party reindeer hire service cannot fulfil the contract for reasons such as being unwell, required to self-isolate or test positive for Coronavirus, we will offer a relevant refund for the service or services you have booked. Any refunds will be paid within ten working days.

Clients may be given an optional refund if the law prohibits Santa Chris Nicholas explicitly from attending the booking address. Such a scenario may include a lock-down specific to the booking address and postcode. The refund will be minus 10% of the total booking cost (including VAT if applicable) to cover our administration costs.

If a client chooses to cancel their event because either they or any other person(s) have contracted Covid-19 or other infectious disease and has to quarantine, or because they have a concern about their event being affected and impacted by a virus/infectious disease, Chris Nicholas cannot be held responsible and no refunds will be made as in this instance as it would be the client’s liability.

No refunds will be offered due to the agreed time slot of the event being blocked out and rendered unavailable to any other potential client booking. All other enquiries for that allotted time will have been refused as the booking payment made by the client guarantees that specific event window.  Should the client choose to cancel the event, Santa Chris Nicholas and his third party suppliers hired for the event will still require payment.

Behaviour.

It is expected that all persons, including children, present at the venue of the engagement behave in a safe, courteous and respectful manner towards Chris Nicholas and his property, including his costumes, props and makeup. 

 

If any person, including children, present at the engagement behaves in such a way that unreasonably disrupts Chris Nicholas's performance, makes unwanted and/or inappropriate physical contact, demonstrates aggression or abusive language towards Chris Nicholas, his performance, assistants and associates and/or property or if he and his assistants are put into any situation that would be reasonably deemed to be unsafe, which includes the failure to provide a smoke-free environment, we are entitled, without prior notice, to terminate the engagement with immediate effect. In such a case, no refunds will be made, and the client is liable to pay any expenses and/or costs incurred as a result of such a termination.

Adult Supervision.

Suitable and responsible adults must be present at all times during any booking for the purposes of safety and practicality. In the event of a large group of children being present with Chris Nicholas (e.g. Christmas party), the client should adhere to official children and adult ratio guidelines.

Children With Special Needs.

In the case of a child (or children) that has special needs, we ask that we are informed of the child's needs and any other general information that would be helpful before meeting them. This is primarily for the purpose of ensuring that we can deliver the best possible experience for the child and cater to their needs accordingly.

 

Any children that have challenging or aggressive behaviour owing to conditions such as (but not limited to) autism must have their respective parent or guardian present at all times whilst interacting with Chris Nicholas or any reindeer present.

Request for Enhanced DBS Certificate and Public Liability Certificate.

Chris Nicholas is fully certified by The Enhanced Disclosure and Barring Service (DBS), formally known as the Criminal Records Bureau (CRB). He is also certified as having full public liability insurance.

 

We are happy to send copies of these certificates to any client that has booked Chris Nicholas on request. For data protection reasons, we cannot send copies of these documents until after a booking has been made and confirmed (complete with the full fee or deposit having been received), thus confirming the validity of the client and booking. We can guarantee beforehand that Chris Nicholas' enhanced DBS certificate confirms he has a completely clean record with no criminal convictions.

Clients must adhere to all data protection laws when being given copies of these documents and not disclose any personal details relating to Chris Nicholas to any third party. Please note that Chris Nicholas' Enhanced DBS Certificate is in his full legal name and not his stage/act name.

Assistants and Associates.

Chris Nicholas may need to bring one or more assistants to some engagements. This will always be a suitable and responsible adult that has professional experience working with children.

Travel.

When considering travel, Chris Nicholas always makes sure to leave early, ahead of time to get to the engagement early, and long journeys are often made the day before to venues. However, please advise us of any major roadworks or other potential travel disruption near the venue before our departure that may require extra time.

In some instances, we will inform clients beforehand of previous engagements the same day as their booking that may factor into travel to their engagement. When a major road or motorway is closed, Chris Nicholas cannot accept blame for being late.

Confidentiality.

The client must not disclose details, terms or conditions pertaining to their booking with Chris Nicholas in any public capacity such as on social media, other internet sites or by any other public means. This shall include without limitation the revelation of the fee.

 

Privacy Policy.

Chris Nicholas does not rent, sell, or share any information about clients with non-affiliated companies.

Please click here to view our full privacy policy.

Copyright and Use of Material Featuring Chris Nicholas.

We take the protection of our copyright very seriously.

Except as expressly permitted by this notice, you must not use, copy, edit or otherwise modify any material on our website, including videos, photos, audio recordings and text unless agreed in writing by us beforehand. Any material use, including images, videos and audio recordings featuring Santa Chris Nicholas, is strictly prohibited.

If anyone uses our copyright materials in contravention of the licence set out in this notice, we may bring legal proceedings against them, seeking monetary damages and/or an injunction to stop you from using those materials. You could also be ordered to pay legal costs.


Chris Nicholas, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; all the copyright and other intellectual property rights in our website and the material on our website are reserved.

You may only use our website for your own personal and business purposes.

You must not use our website for any other purposes, republish material from our website (including republication on another website), sell, rent or sub-license material from our website, exploit material from our website for a commercial purpose or redistribute material from our website, save to the extent expressly permitted by this notice.

You must not:


(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; or

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

If you learn of any unlawful material or activity on our website or any material or activity that breaches this notice, please let us know. You can let us know about any such material or activity by using the contact details published on the contact section on the website.


You may request permission to use the copyright materials on our website by writing to us by email or post, using the contact details published on the contact section on the website.

Force Majeure.


'Force Majeure means any event, which we the supplier or any third party supplier (including but not limited to our reindeer supplier) of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, closure of airports, an outbreak of a virus or
disease (including but not limited to Coronavirus / COVID19), fire and all similar events outside our control.


 

Thank you for your interest in Chris Nicholas!